Frequently Asked Questions
If you require additional information not contained within the details of our FAQ section, please contact call us at 1 877 356 7461, or email us our staff. We’ll be happy to assist you.
If you need further information that isn't available on our website, please feel free to call us at 1-877-356-7461 or send us an email. Our team will be happy to assist you.
LEED Compliance & Sustainability
Is your tile LEED compliant?
Yes, all MILE®stone products can help earn LEED points through various credits like Material & Resources (regionally sourced products, waste management), Indoor Environmental Quality (low-emitting materials), and others. Florim USA’s Green Squared Certification also provides transparency regarding material ingredients, ensuring compliance with VOC emissions and use of environmentally friendly materials. For more information, contact customercare@florimusa.com.
Where do your raw materials come from?
The bulk of our raw materials are sourced from Tennessee, Kentucky, and Mississippi. We incorporate recycled materials such as glass and reuse production residues, contributing to our ecologically friendly product line.
Tile Appearance
Why is there so much shade or size variation in my tile?
Can I get all one color in a carton for the multicolor tile?
No, tiles are randomly boxed in a mass production facility. Lay out the tiles before installation to ensure the desired look.
Is a grout line recommended or needed?
Yes, a minimum grout joint of 3/16” (5mm) is recommended for pressed tiles. For staggered tile placement, a 30% offset is advised. For ½ offset brick patterns, use a larger grout joint (minimum ¼”) to compensate for size variations in pressed tiles.
What color grout should I use?
How do I install planks or large format tile?
Can I install this tile in a modular format?
Can I install this tile outside?
Can I install this tile in the shower or on a fireplace?
Cutting, Tools & Project Estimation
Why is my tile chipping or cracking when I make cuts?
What trowel size should I use?
How much tile or how many square feet do I need to complete my project?
Order Samples
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