Frequently Asked Questions

If you require additional information not contained within the details of our FAQ section, please contact call us at 1 877 356 7461, or email us our staff. We’ll be happy to assist you.

If you need further information that isn't available on our website, please feel free to call us at 1-877-356-7461 or send us an email. Our team will be happy to assist you.

LEED Compliance & Sustainability

Is your tile LEED compliant?

Yes, all MILE®stone products can help earn LEED points through various credits like Material & Resources (regionally sourced products, waste management), Indoor Environmental Quality (low-emitting materials), and others. Florim USA’s Green Squared Certification also provides transparency regarding material ingredients, ensuring compliance with VOC emissions and use of environmentally friendly materials. For more information, contact customercare@florimusa.com.

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Where do your raw materials come from?

The bulk of our raw materials are sourced from Tennessee, Kentucky, and Mississippi. We incorporate recycled materials such as glass and reuse production residues, contributing to our ecologically friendly product line.

Tile Appearance

Why is there so much shade or size variation in my tile?
Variations occur due to differences in lot numbers. Ensure the same size, shade, and job lot (JO) numbers are used. Open and inspect several boxes before installation to check for consistency.
Can I get all one color in a carton for the multicolor tile?

No, tiles are randomly boxed in a mass production facility. Lay out the tiles before installation to ensure the desired look.

Is a grout line recommended or needed?

Yes, a minimum grout joint of 3/16” (5mm) is recommended for pressed tiles. For staggered tile placement, a 30% offset is advised. For ½ offset brick patterns, use a larger grout joint (minimum ¼”) to compensate for size variations in pressed tiles.

What color grout should I use?
Grout color is a personal choice. You can select a color that blends with the tile for a cohesive look, or a contrasting grout for added visual impact.
How do I install planks or large format tile?
Planks such as 6×24 or 8×48 should be installed at a 1/3 (33%) offset to reduce lippage. Refer to TCNA guidelines for warpage allowances.
Can I install this tile in a modular format?
Most Florim USA products can be installed in a modular format, but verify with your sales representative to ensure suitability.
Can I install this tile outside?
Yes, porcelain tile is suitable for outdoor use and can withstand freeze-thaw cycles. Ensure to select a tile with adequate traction for areas that may become wet or slippery.
Can I install this tile in the shower or on a fireplace?
Yes, porcelain tile is ideal for both areas due to its water and heat resistance. Make sure to use the appropriate grout and substrate for these environments.

Cutting, Tools & Project Estimation

Why is my tile chipping or cracking when I make cuts?
Porcelain tiles require a diamond tip blade and it’s recommended to use a wet saw for clean cuts. Lightly score the tile and use a snap cutter or drill to avoid chipping. Replace dull blades to prevent flaking or chipping.
What trowel size should I use?
The trowel size depends on the tile size. For tiles 16 inches or larger, use a ½” x ½” trowel. Ensure 85% thinset mortar coverage in dry areas and 95% in wet areas like showers.
How much tile or how many square feet do I need to complete my project?
Multiply the length by the width of the area to calculate the square footage. Always add 10% extra to account for breakage and cuts. Online calculators can assist with these estimates.


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